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Frequently Asked Questions

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Questions?
We got you

Our goal is to be open, fair and honest. To that end we don't hide our pricing or policies. If we've missed something below or something is unclear, don't hesitate to shoot us an email or connect with us through our get started form.

How it works

What does my team do?
Your team will take your bank records + receipts, reconcile your accounts, categorize your transactions and give you flawless financial reports every month. To ensure everything is tax compliant, they will also make adjustments as needed.
What software do you use for bookkeeping?
We use either QuickBooks Online or Xero to do your bookkeeping, it's your choice. If you're not on a bookkeeping platform or need to migrate from another platform, we'll get you setup.
When can I expect my bookkeeping to be done each month?
Once we receive all your documents and any other necessary input we aim to have your bookkeeping completed within 5 business days.
Do you provide support? What if I have questions?
Your team is always a click or phone call away. Unlimited support is included with all our plans — no surprise hourly charges.
I'm super behind, can you get me caught up?
If your bookkeeping is behind we can help — whether you're years behind or just a couple months. Catchup bookkeeping on average takes 1-2 weeks depending on how far behind you are and the average number of transactions per month.

Pricing & Plans

Why do you price based on transactions?
We think it's the fairest pricing model. Revenue and expenses aren't a good measure of bookkeeping complexity. Your books are built from transactions. Bookkeeping for a company with 27 transactions a month is less complex than bookkeeping for a company with 180+ transactions a month.
What is a transaction?
A transaction is an item on a banking statement. So for example, your monthly payment for your cellphone would be a transaction. A payment to your business line of credit would also be a transaction. As part of our onboarding process, we'll look at your prior transactions and setup you up with the perfect plan.
What if my transactions vary from month to month?
Our plans are structured around the average number of transactions your company has a month. We look at the prior six months of bookkeeping when calculating averages. If your transactions spike one month, no worries, we won’t automatically bump you up.
What is your cancellation policy?
You can cancel at anytime. All our plans are month to month. Our goal is to make you happy, not entangle you in paperwork and a yearly contract. Plan fees paid for elapsed or partially elapsed months are not refundable.
Are there any on-boarding costs?
Zero, zippo, diddly-squat.

Notanobo + Bookkeeping

Do you use cash or accrual accounting?
Accrual of course! In USA cash accounting is permitted but in Canada unless you're a farmer or fisherman your books are supposed to be prepared on an accrual basis.
Will you do my payroll, invoicing, bill collecting?
With the exception of payroll support, general business admin is outside the scope of our services. However, we do work with several providers that specialize in business admin and we can point you in the right direction.
Does Notanobo file my taxes? Will I still need an accountant?
We don't do corporate taxes so you'll still need an accountant. Your bookkeeping team will package up everything your accountant needs at tax time. We can also correspond directly with your accountant so that you don’t have to spend hours searching for the right documents and statements.